1.1.3 Online Account Opening
1.1.3A Q: How do I perform online transfer verification for account opening?
A: Select the "Direct Credit" method for account funding when opening the account. See the following steps (Verification type — Online Banking Transfer).
Clients who verify account opening via bank transfer may only transfer funds from Hong Kong banks.
(i) On the "KYC > Account Opening List" page, locate the client who applied to open an account. In the action column, click "Details"; after confirming that the client's submitted information is correct, click "Approve Initial Review".
(ii) On the "Funds Management > Deposits > Deposit Applications" page, locate the client's deposit application and click "Direct Credit"; after confirming that the deposit information is correct, click "Submit for Approval".
(iii) Navigate to the "Deposit Review > Opening" page and click "Approve" in the action column.
(iv) On the "Deposit Review" page, reconfirm that the client's deposit transfer information is accurate, then click "Approve".
(v) The reviewer will see an approval notification in the top right; then click "Approve".
(vi) Return to the "KYC > Account Opening List" page, locate the client, and click "Details" to enter the "Account Opening Details" page. Click "Approve RO Approval" and then "Confirm".
(vii) The account status will update to "Activated," and the client will receive an account activation notification in the APP and may begin using the account.
Clients who verify account opening via bank transfer may only transfer funds from Hong Kong banks.
1.1.3B Q: If an account opening application is rejected, will the client receive a notification?
A: For online applications, a rejected action will generate an email and an App push notification; the rejection can be configured to return the application to a specified page. Offline applications do not generate notifications.
1.1.3C Q: To change the witness method for account opening, to which page should the application be rejected?
A: On the "KYC > Account Opening List" details page, click "Reject" and you may tick the "Document Upload Page" option to return the application to the client for modification. (See 1.1.3C Figure 1.) Or enter the rejection details in "Remarks," then on the "Reject Page" select "Document Upload Page" to return the account opening application. (See 1.1.3C Figure 2.)
1.1.3C Figure 1
1.1.3C Figure 2
1.1.3D Q: Can a rejected client modify their information?
A: For offline account opening, you can perform "Reject" and then click "Edit" on the "KYC > Account Opening Details" page to modify the information. For online applications, the rejection will be returned to the client to make modifications via the App.
1.1.3E Q: What is the account opening process for third-party witness?
A: If the App selects "Third‑Party Witness" on the "Account Information Preparation" page, prompt the client to prepare the required account opening documents and related materials, then click "Next — Mail Documents." On the "Mail Documents To" page, remind the client to mail the documents; after dispatching the documents, click "Confirm Sent." Once the documents are received, upload them in the backend to process the account opening application.
