FAQs

Frequently Asked Questions

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Q: What are the available deposit methods and channels?

A: Common deposit methods include: online banking transfer, wire transfer, bank-securities transfer, sub-account transfer, eDDA, Faster Payment System (FPS), cheque, ATM/bank counter, and PayNow.

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Q: Why are client deposit applications approved instantly and reflected in the deposit records?

A: This happens because the deposit module supports direct API integration with the client app. If the client submits a deposit application via the API, the system will automatically review and deposit the funds.

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Q: What is the difference between the "Deposit Refund" and "Withdrawal Refund" functions on the Deposit Match page?

A: "Deposit Refund" refers tothe process of returning an incoming deposit to the client's original bank account "Withdrawal Refund" occurs when a client's withdrawal is rejected by the beneficiary bank, and the funds are returned by the bank to the account, recorded as a bank inflow. This inflow record must be linked to the original withdrawal record to facilitate subsequent reconciliation..

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Q: If a Direct Deposit was completed without bank statement details, can I add this information later?

A: Yes. Click Import bank statements. In the pop-up window, download the template, fill in the required fields, and upload the file to supplement the bank statement details.