FAQs
Q: What withdrawal methods are available?
A: The following withdrawal methods are currently supported: bank-to-securities withdrawals, API direct payments (including FPS, CHATS, SWIFT, and intra-bank transfers), and batch online banking transfers.
Q: What are the common causes of withdrawal exception records?
A: Withdrawal exception records typically arise from one of two situations: a discrepancy between the system's withdrawal records and the bank's transaction statements, or a withdrawal being rejected by the bank. Common causes include the use of an unsupported deposit or withdrawal method, or the triggering of Anti-Money Laundering (AML) rules. For the specific reason, please contact the bank.
Q: Why do some withdrawals not require manual status updates?
A: Certain withdrawal methods are processed through API-integrated channels, which automate both approval and disbursement. For these methods, the system executes the entire withdrawal process automatically without any manual intervention.
Q: Can I configure withdrawal rules to replace manual operations?
A: Yes. To set up withdrawal rules, navigate to Service Parameter > Withdrawal Rules Management > Withdrawal Rules and click Add. Complete the required fields in the pop-up window and confirm. You can also click Edit or Delete to modify or remove an existing rule if needed.
