Frequently Asked Questions

📍

Q: What withdrawal methods are available?

A: Currently supported withdrawal methods include: bank-to-securities withdrawals, API direct payments (FPS, CHATS, SWIFT, intra-bank transfers), and bulk online banking transfers.

📍

Q: What is the source of abnormal withdrawal records?

A: Abnormal withdrawal records may result from discrepancies between the withdrawal records and the bank’s transaction statements, or from the bank rejecting a submitted withdrawal. Possible causes include the chosen deposit/withdrawal method or the triggering of AML (Anti-Money Laundering) rules; for the specific reason, please contact the bank.

📍

Q: Why do some withdrawals not require manual status updates?

A: Because certain withdrawal methods are integrated via API channels, approval and disbursement are automated and the system executes the entire process automatically without manual intervention.

📍

Q: Can withdrawal rules be configured to replace manual operations?

A: Yes. To create withdrawal rules, navigate to "Service Parameter > Withdrawal Rules Management > Withdrawal Rules" tab. Click "Add" and configure the corresponding fields in the popup dialog. You may also "Edit" or "Delete" existing records according to your business requirements.