Frequently Asked Questions

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Q: Must wallet address verification be completed before depositing?

A: Yes. Before depositing any cryptocurrency, the wallet address used by the customer must be verified. Unverified addresses cannot properly receive the corresponding tokens.

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Q: What wallet address verification method is currently supported?

A: Currently, only "small-amount payment verification" is supported, which requires making a small cryptocurrency payment to a designated address to verify ownership of the address.

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Q: After completing wallet address verification, does it apply to deposits for all currencies?

A: Most currencies can use a verified address, but certain special currencies require separate verification. Please follow the system prompts for specifics.

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Q: If my wallet address is verified, why do some cryptocurrencies still require a small-amount verification for deposits?

A: Because those currencies have unique characteristics, each deposit may require a repeated small-amount wallet address verification to safeguard funds.

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Q: What should I do if the verification process shows "Payment Failed"?

A: Please check whether the payment address is correct, whether your account balance is sufficient, and whether your network connection is stable. If the issue persists, contact customer support for assistance.

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Q: How can I check the verification status of a wallet address?

A: Log in to WBO, go to the "Client Wallet Address" module, and enter the address to view its verification status (Not Verified / Verified / Verifiying).

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Q: If verification fails, how long must I wait before reapplying?

A: There is no time restriction after a failed verification. After correcting the issue (for example, providing the correct address), you may immediately resubmit the verification request.