Frequently Asked Questions

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Q: If I forget to set the broker notification status to "Notified" when submitting an application, what should I do?

A: On the withdrawal request page, click [Edit] in the Actions column, and check "Notified" in the modal dialog.

Path: Transfer Out > Transfer-out Request > [Edit]

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Q: What is the difference between the [Reject] function on the withdrawal request page and the [Delete] function on the withdrawal details page?

A: They apply to different scenarios. [Reject] primarily addresses whether the submitted information as a whole is correct, for example, if the account was entered incorrectly. [Delete] is used when the application-level information is correct but a specific detail line does not need to be processed for transfer.