Frequently Asked Questions

FAQs

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Q: If I forget to set the broker notification status to Informed when submitting an application, what should I do?

A: On the transfer-out application page, click Edit in the Action column, and check Informed in the pop-up window.

Go to Transfer Out > Transfer Out and click Edit.

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Q: What is the difference between the Reject on the transfer-out application page and the Delete on the transfer-out details page?

A: The applicable scenarios are different. Click Reject when the application contains an error, for example, incorrect account information. Click Delete when the application does not contain any error, but a specific detail record does not need to be processed for transfer-out.