Frequently Asked Questions

Manual Account Adjustment Issues

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Question: Why does submitting an adjustment indicate “Security code does not exist”?

Answer: For security-related adjustments, you must select the adjustment page that corresponds to the type of the underlying asset. For example, if the asset type is a fund, the adjustment must be performed on the "Funds" page.

Example:

If a fund (fund code: PE/LB/SMJJ0000001) is entered on the "Stocks" page and submitted, the following error will appear as shown below:

Tip:

For private assets, please select the adjustment type page according to the corresponding asset type. The "Other" option corresponds to the "OTC" adjustment page.

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Question: Why does submitting an adjustment indicate “Cost information not found; please enter cost”?

Answer: This message indicates that no market price was found for the asset in the adjustment. You can resolve this by entering the cost price on the New Adjustment page.

The prompt appears as follows:

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Question: The adjustment work order has been approved; why was the adjustment not actually applied?

Answer: You can check the "Adjustment Result" column in the adjustments list to view the reason for failure. Additionally, to receive timely updates on adjustment failures, you may subscribe to the "Adjustment Notifications" email to obtain real-time messages.

The subscription page is shown below:

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Question: Why did bulk addition of adjustments fail?

Answer: Please download the template and complete the adjustment file according to the template field descriptions. After uploading and parsing the file, you can view the corresponding failure reasons in the parsing completion list.

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Question: Why is "No-Trace Reversal" not available?

Answer: If the accounting date for the adjustment has already completed the day cut, No-Trace Reversal is not supported. To perform a No-Trace Reversal, please complete the adjustment approval before the end-of-day closing for the accounting date.

Asset Transfer Issues

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Question: Why can't I select the receiving party when performing a transfer or position transfer?

Answer: Inter-account fund transfers are supported only between main accounts of the same client and between a client's main account and its sub-accounts. Inter-account position transfers are supported only between sub-accounts under the same primary–subordinate relationship and between a client's main account and its sub-accounts for two-way transfers. (For OB corporate clients, only transfers between sub-accounts under the same primary–subordinate relationship are supported.)

Business Code Usage Scenarios

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Question: The type name for the funds/position transaction details on the statement is inappropriate; can it be modified?

Answer: If you need to modify the transaction type names displayed to clients on the statement, you can do so via the menu: "Asset Accounts" → "Bizcode" → "Bizcode Management."