2. Deposit and Withdrawal Issues
2A Question: The amount actually credited differs from the amount the client entered; how should this be handled?
Answer: In "Funds Management > Deposit > Deposit Application", click "Direct Posting" to correct the "Actual Amount Received".
2B Question: Why did a withdrawal request that was not submitted automatically move to "Withdrawal Processing"?
Answer: If the client applied for a withdrawal via the App and the same bank card has a record of a successful withdrawal, the request will appear on the "Pending" page under "Withdrawal Processing", where it can be processed directly for disbursement (see Figure 2B-1). If the App requires withdrawal approval, click "New" on the "Business Parameter Settings > Risk Control > Withdrawal Amount Rules" page to create the rule (see Figures 2B-2 to 2B-4).
Figure 2B-1
Figure 2B-2
Figure 2B-3
Figure 2B-4
2C Question: After completing the end‑of‑day process, how should restored deposit/withdrawal transactions be handled?
Answer: If the end‑of‑day has been completed, you must first perform a settlement reversal (see Figures 2C-1 and 2C-2); you cannot skip accounting days and must reverse them one day at a time. After restoring the transactions, edit the date in Transaction Management to set the transactions back to the appropriate transaction date (see Figure 2C-3), and then continue with the end‑of‑day procedures.
Figure 2C-1
Figure 2C-2
If interest or settlement data do not need to be recalculated, asset rollbacks may be optionally omitted.
Figure 2C-3
Select the "Position Transactions / Fund Transactions" page, choose the relevant transaction, and click "Edit Date".
2D Question: If an account has a USD deficit but an HKD balance, can HKD be withdrawn?
Answer: In "Business Parameter Configuration > Risk Control > Withdrawal Parameters", click "Edit" on the "Coefficient X Configuration". Change the coefficient to 1; when the account has a USD deficit but retains purchasing power, the HKD balance may be withdrawn (see below).
2E Question: How can different withdrawal fees be set for different currencies?
Answer: In "Billing Management", configure a fixed withdrawal fee for a specific currency by setting both the maximum fee and the minimum fee to fixed amounts.
