Bank Account / Bank Card

2.1 Bank Account / Bank Card

2.1A Question: Customer's bank card cannot be modified?

Answer: After a customer's bank card has been verified, it cannot be modified. You may delete the old bank card record and add a new bank card.

2.1B Question: When entering a bank card in the backend, there is no Mainland China option for the bank account region?

Answer: Due to policy restrictions, Mainland China is not available; please select another region.

2.1C Question: How to add the company's receiving account?

Answer: On the "Business Parameter Settings > Fund Parameters > Company Bank Account" page, click "New" to add the company's bank account information (see Figure 2.1C-1 and Figure 2.1C-2).

Figure 2.1C-1

Figure 2.1C-2

2.1D Question: How to modify the company's deposit bank information in the customer App?

Answer: On the "Payments Management > App Management > Deposit Parameters" page, click "Edit" (see Figure 2.1D-1) and change the deposit bank ID to the bank account displayed in the App (see Figure 2.1D-2).

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An App deposit method can only display one bank; the same method cannot display information for two banks simultaneously.

Figure 2.1D-1

Figure 2.1D-2

2.1E Question: In eDDA verification, how can a customer's name error be corrected?

Answer: eDDA is bound to the customer's bank card. If the bank card has not been verified, you can go to the App's Assets > All Features > Bank Cards, select the bank card, and click "Edit" to modify the name.

2.1F Question: Will the system notify backend operators when a new bank card requires approval?

Answer: In "Subscription Management," select "New Customer Bank Card Alert" or "New Customer Bank Card Approval Alert" to receive email notifications.

2.1G Question: How to unbind a customer's eDDA?

Answer: In "Payment Methods" under "eDDA," click "Change Status" and set the status to "Closed."